Learn about fees and purchasing services

Thank you for your interest in our purchasing service. Here are some important considerations and service explanations:

Firstly, if the e-commerce seller states "free shipping" or "seller covers shipping," users do not need to pay for domestic shipping in China. Otherwise, users are responsible for both the product price and domestic shipping within China.

Secondly, our purchasing service can help users overcome the inconvenience of international payments and consolidate multiple items for shipping, saving on international shipping costs. We also provide goods inspection to minimize risks associated with cross-border shopping, classify general goods and sensitive items, and ensure the quality of goods.

If users receive damaged or missing items, they can contact our customer service, and we will assist them in communicating with the seller for resolution. However, the final resolution is subject to the seller's policies.

Upon arrival at our warehouse, users have the option to inspect the items before shipping. If the items are incorrect or if the user decides not to proceed with the shipment, they can request a return. However, we will need to contact the seller to confirm their acceptance of the return. If the seller agrees, we will notify the warehouse to arrange the return.

Lastly, please note that if China domestic shipping have been paid to the seller for the purchasing order, they cannot be refunded. The seller will only refund the product price, and the user will be responsible for the return shipping and handling fees.

We hope this information is helpful to you. If you have any further questions, please feel free to contact our customer service.