Help centre | How To Claim The Unknown Package

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How To Claim The Unknown Package

For the package that has arrived at the warehouse but has not submitted the parcel information in advance, the user can enter the correct courier number in My Cloud Warehouse > To Claim to claim the parcel.

If the wrong courier number is entered 3 times, the system will automatically lock the parcel, and user needs to contact our customer service to provide the purchase certificate to verify and claim the parcel.

Check here for parcels to be claimed.

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