Due to the possibility of package loss during international transportation, the insured amount for package insurance will be compensated according to the compensation standard of lost insurance.
Here are our service advantages:
1.Once confirmed, we will compensate on behalf of the customer within 1-3 working days to ensure that the customer is free from economic losses.
2.We conduct risk control throughout the process to ensure that the interests of our customers are not affected.
3.Our insurance rate is only 3% of the insured value of the package.
4.We will provide compensation for packages with a total value of goods and international shipping fees not exceeding 5,000 RMB. If the value exceeds 5,000 RMB, we will assist customers in transferring claims to Pacific Insurance (CPIC). For more details, please contact our FB customer service.
Here are some special notes on partial loss:
1.Partial loss refers to the situation where there are multiple items under one waybill, and some of the goods have not been delivered, or the packaging of the goods you received has been damaged, resulting in partial loss of the goods inside. In both of these cases, please indicate the missing quantity or damaged packaging on the delivery receipt signed by the courier, and take photos of the receipt and goods to keep as evidence. These evidences may be needed during the customer service review process of the claim.
2.Based on our experience, sometimes the packaging may have been repackaged and not discovered during the signing process. After opening the package, you may find that some goods are missing. If this happens, please do not worry. Please take photos of the outer packaging of the goods and the face sheet of the internal package as evidence. Please keep all packaging bags/facesheets until we confirm before discarding them.
Here are some notes on the claim:
1.For goods without insurance, the maximum compensation limit for lost goods is 300 RMB.
2.For partial loss of goods, please notify our customer service for claim within 3 days after receiving the goods.
3.During the claim process, our customer service may need you to provide relevant documents such as purchase receipts of the goods. Please cooperate and provide them in a timely manner.
4.The claim amount will be calculated based on the value you insured (including international shipping fees).
5.The loss insurance only covers the risk of goods disappearing. Damaged fragile items, damages during transportation, or customs detention are not covered by the claim service.
YES Company reserves the right to interpret the final terms.
Any changes will not be notified separately.